Terms and Conditions
Please read these terms and conditions carefully and do not proceed with your booking unless you agree to these terms and conditions.
By proceeding and making payment, you are agreeing to these terms and conditions.
Lateral Event Management, Lateral Events and Lateral Signature Events are trading names of Lateral Marketing & Management Pty Ltd, collectively ‘Lateral’. ACN 86 077 821 339.
Lateral, as an event management company, creates and sells events, event tickets and access to event experiences. From time to time Lateral may act as an intermediary or agent for suppliers in selling events, tickets or services or in booking services which are not directly organised or supplied by Lateral.
Terms and Conditions of Sale
a) Confirmation & Ticketing
Bookings are confirmed only when full payment is received in cleared funds.
Within 24 hours of funds being cleared, you will receive an email to the email address provided with confirmation and details of your booking and/or ticket. You must notify Lateral immediately if there have been any mistakes with your booking, or if you have not received the confirmation e-mail within 24 hours of payment.
Not all events will require physical tickets to be issued. Where physical tickets are required you will be notified at the time of booking and arrangements will be made for the delivery of tickets. Delivery times vary depending on destination. Where no physical tickets are required you will need to print your confirmation email and bring it with you to gain access to the event.
Lost emails can be re-issued to the same email address, provided you provide proof of identity and a reasonable amount of notice ahead of the event. Lateral will make all reasonable attempts to issue a replacement for you.
b) Unlawful Re-Sale of Tickets; Commercial Purposes
The unlawful resale or attempt to resell your booking and/or ticket is grounds for seizure and cancellation without refund or compensation. Bookings and/or tickets at events shall not be used for advertising, promotions, contests or sweepstakes, without written authorisation by Lateral.
c) The Right of Admission is Reserved
Lateral reserve the right to refuse entry to, or to remove from an event any persons who are drunk or disorderly or whose conduct has been or is unlawful or offensive. Any person who causes a disturbance or who refuses to comply with reasonable requests from Lateral may be removed from current and future events.
d) Delivery Costs and Timings for Events with Printed Tickets
Delivery times vary depending on destination and source. The size, weight and distance your parcel has to travel will determine how much postage your item costs.
Lateral Events endeavours to ensure that delivery timeframes given are accurate. However the delivery times stated for products are based on the availability of stock from our suppliers. By placing an order with Lateral Events you agree not to hold Lateral Events liable for any loss or damage directly or indirectly arising out of or in connection with any delay or failure to deliver within the estimated timeframe.
Shipping costs are based on those charged by Australia Post, and may change without notice.
Domestic Delivery is lodged through Australia Post standard parcel delivery services. Regular postal delivery is between 1-5 days working days of lodgement.
Overseas customers can choose to have their goods shipped to an international address.
e) Cancellations, Exchanges & Refunds
Once confirmed, bookings and/or tickets may not be cancelled, exchanged or refunded except as required by law or as detailed in these Terms and Conditions. A change in personal circumstances does not entitle a booking or ticket holder to return or exchange a booking or ticket.
Subject to any statutory rights of refund (including, without limitation, the Australian Consumer Law), if an event takes place there is no right to a refund or exchange, including where a booking or ticket holder cannot attend because of adverse weather conditions.
f) Cancelled Events
Unless indicated otherwise in relation to a particular event, if an event is cancelled or altered before it begins, booking or ticket holders will be offered a booking or ticket at any rescheduled event up to the face value of the original bookings/tickets or, if the booking or ticket holder is unable to attend the rescheduled event or the event is not rescheduled, a refund.
If an event is cancelled after it has commenced, you will not have the right to exchange or receive a refund on tickets.
All prices quoted include the Goods and Services Tax at 10% (GST).
h) Law & Construction
These Terms and Conditions of Sale, any contract made by a confirmed booking and all directly related matters shall be governed and interpreted exclusively under the law and courts of the State of New South Wales.
j) Code of Practice
Lateral Events abide by the ‘Code of Practice for the Ticketing of Live Entertainment in Australia’ defined by the industry regulatory association, Live Performance Australia.
k) Force Majeure and additional items
Except as required by law, Lateral Events is not liable for any loss, inconvenience, damage, additional expense, injury, delay or any other claim in relation to:
I. Changes to event information, programme, performers or performance dates, including the cancellation or rescheduling of events;
II. Actions or omissions on the part of independent contractors or others outside of Laterals’ control, who supply products and services in connection with events;
III. Unknown or unforeseen defects in any venue, vehicle, device or material used in connection with the events purchased;
IV. Venue/promoter polices or legal regulations including, but not limited to: dress standards, bans on cameras and recording devices, the responsible service of alcohol and safety regulations; or
V. events which are unforeseeable or not preventable by reasonable diligence on our part including, but not limited to: war, fire, floods, unusually severe weather, acts of God, acts of Government, acts of terrorism, accident, failure of machinery, labour disturbances and acts or omissions of telecommunications and delivery service operators beyond our reasonable control.
l) Security Policy
Buying products from Lateral is as safe as using your credit card at any retail store. Your credit card and personal details are encrypted and sent using the latest 128-bit SSL (Secure Socket Layer) encryption technology, an industry standard for the transmission of private data. These details are stored in our secure database, and used to process your order. If you have any questions regarding our security policy, please contact our customer support centre email@example.com